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Nombre del destinatario:
Correo electrónico del destinatario:

Order Managemet Customer Call Support Analyst

Código: 344109-773

Empresa: Confidencial

Información adicional

Cargo Requerido:

Analista de riesgos de evaluación de solvencia de los clientes

Empresa:

Confidencial

Salario:

2 a 4 SMMLV

Tipo de Contrato:

Término Indefinido

Mínimo nivel de estudio:

Universitaria

Mínima experiencia requerida (meses):

Distribución:

Departamento(s)	Municipio(s)
BOGOTÁ, D.C.	BOGOTÁ, D.C.,

Fecha límite de envió de candidatos:

18 de Agosto de 2026

Prestadores Asociados:

CAJA COLOMBIANA DE SUBSIDIO FAMILIAR- COLSUBSIDIO - CENTRO DE EMPLEO COLSUBSIDIO TEUSAQUILLO - CARRERA 17

Empleo susceptible a teletrabajo:

Descripción de la vacante
Position: Order Managemet Customer Call Support Analyst Main responsibilities: • Ensure accurate and timely processing of customer orders while maintaining compliance with established procedures • Monitor and resolve order blocks using analytical skills and cross-functional collaboration • Achieve and exceed service level targets for order cycle time and perfect order percentage • Manage stock allocation coordination and back-order rescheduling execution to minimize out-of-stock situations • Oversee delivery and invoicing processes, ensuring all shipments have proper documentation • Champion first-call resolution practices for all customer inquiries and requests • Register, classify, and manage customer claims and disputes within established SLA targets • Investigate and resolve issues by coordinating with Supply Chain, Commercial, and Quality teams • Process credit/debit memos and manage returns/refusals according to policy guidelines • Maintain comprehensive case documentation for root cause analysis and continuous improvement • Proactively identify opportunities to enhance operational effectiveness and efficiency • Leverage technology solutions to improve process quality and reduce exceptions • Contribute to continuous improvement initiatives across the Order-to-Cash cycle • Analyse technical solutions and recommend enhancements to strengthen operations Experience: • 1–2 years of experience in order processing and customer service, including customer-facing activities, preferably within the pharmaceutical industry. Required qualifications: • Strong understanding of customer inventory management systems • Hands-on experience with SAP (preferably S4 Hana) and Salesforce Service Cloud (essential) • Advanced knowledge of SAP SD module functionalities • Proficiency in Microsoft Office with expertise in MS Excel (essential) • Ability to work collaboratively across functions with an end-to-end mindset • Quick learner, adaptable to changing priorities • Education: Bachelor’s degree in business, finance, accounting, or a related field • Languages: English & Spanish. French proficiency is highly valued Salary: 5.500.000 COP - 7.400.000 COP Working hours: Monday to Friday, 8 AM to 5PM, Hybrid. Type of contract: Permanent contract

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Order Managemet Customer Call Support Analyst

Código: 344109-773

Empresa: Confidencial

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